In America, a common initial response to a question is “that’s a great question” or “that’s a really good question.” We hear this over and over, often in response to questions that are not all that great or are pretty obvious. I’ve been observing this is a common initial response to questions we ask investment managers. For example:
Me: “What fees do you charge and what are your account minimums?”
Investment Manager: “Great question . . . . ”
Was that really a great question? No. It’s an obvious, basic question you should ask any investment manager.
So, why do people respond with “that’s a great question” prior to answering a question?
There are multiple proposed reasons:
- To serve as a “bridge” – meaning that the answer-er wants to change the course of the questioning to a path they’d rather take in answering. They acknowledge the question asked and then provide an answer to a different question (a common tact of politicians).
- The answer-er wants to buy some time to think about the answer before responding.
- It flatters the person asking the question, which makes the questioner more receptive to the answer.
These proposed reasons are likely subconscious and are learned behaviors.
Interestingly, responding to a question with “that’s a great question” and the like appears to be an American thing. Research of U.S. and U.K. interviews finds that “that’s a great question” it is rarely a response in the U.K. and has been on the rise over the past several years in the U.S.
Source: http://freakonomics.com/podcast/thats-a-great-question-a-new-freakonomics-radio-podcast/
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